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OUR STORY

Why we started this journey

While travelling to East Africa in Burundi on vacation in 2014, I was speechless by the massive scale of environmental devastation and poverty. I was kind of shocked by what I saw there. The river I used to swim in when I was a kid was all dried up. The housing in my old neighborhood was collapsing. Additionally, most of the people I grew up with were out of work and the government didn't seem to care. Sometimes, you have to experience yourself the reality of what it’s going on in the world in order to understand the impact. That experience became my motive to make a difference. In thinking of fundraising ideas, I thought about offering something unique to the world and something that connects directly nature.

How?

As being a fashion enthusiast, I decided to create complementary accessories with recycled cabinets and drawers and also natural wood that were being collected in different neighborhoods. The day we made the first bow-tie, everyone wanted one then we decided to pursuit this path with a purpose in mind : to serve people and our planet. We see wood as a representation of authenticity and class in our products.

 

What we do

OffTheWood is a premium wooden fashion accessory brand based in Canada. We have a passion for design and for luxury look. We have partnered with a manufacturer that uses state of the art technology to create the finest art possible while keeping the same consistent on every product. We strive toward growing a business that is committed to providing fashion-forward, quality products for reasonable price for everyone to enjoy. Our finishing is handmade with care and precision. We use renewable resources in all our products with minimum wood manipulation. Our packaging for our sunglasses is a foldable case made from 100% recyclable Kraft paper.
We want to redefine fashion accessories into something very exciting and that catches everyone’s attention. Like they say, “you never get second chance to make a good first impression” but do not worry get the first chance with us and you won't need a second chance.

Our company is a brand that represents authenticity, quality and that inspires sustainability.
                       Fashionable      Sustainability      Social responsible (Impact)
Returns Policy

Returns policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 to 10 business days depending on your financial institution.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@offthewood.ca.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@offthewood.ca for return instructions.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Free Returns Shipping (Only in Canada and USA)

If you're returning our products, please follow these instructions here

 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

International Returns:

Shipping fees, duties and taxes cannot be refunded. Customer is responsible for the shipping cost to return the items.